Frequently Asked Questions
Everything you need to know
Quick answers to common questions.
Got Questions? We’ve Got Answers
General Question
What is an iPowerUp phone case?
An iPowerUp phone case is a protective smartphone case with a built-in solar panel, solar power management, and an internal battery. It collects solar energy, stores it in the case, and uses that power to extend your phone’s battery life.
What are the specifications of an iPowerUp solar case?
iPowerUp solar cases are available in two battery capacities: 1700 mAh and 2100 mAh. These provide estimated phone use times of roughly 9, 11, and 17 hours, respectively. The case includes a built-in solar panel, an OLED or LED power indicator for real-time solar input and battery level status, a multi-mode button for switching modes, and priority charging that prioritizes your phone’s power. It also offers raised edges around the phone screen and a solar panel for protection, overall high-impact durability, and a design that uses up to 50% post-consumer recycled plastics.
How long does solar charging take?
In good sunlight, about one hour of solar exposure can provide two or more hours of typical phone use. A full rapid charge with a USB-C cable typically takes 2.5 to 3.5 hours, while a full standard or solar chargetakes 5 to 6 hours. (stats from Battery manuf. Spec sheet)
Charging times vary based on the charging mode, sunlight, usage, and environmental conditions.
Does iPowerUp work without sunlight?
Yes. The built-in case battery allows your phone to charge even when there is no sunlight, via USB-C connectors. And the case battery can be charged at any time via its external USB-C connector.
What do the OLED and LED power displays show?
The OLED and LED displays show real-time solar energy collection and the current state of the case battery. The solar power collection display helps you adjust the case direction and angle for faster solar charging.
Does iPowerUp work without sunlight?
Yes. The built-in case battery allows your phone to charge even when there is no sunlight, via USB-C connectors. And the case battery can be charged at any time via its external USB-C connector.
What should I do if my iPowerUp case is not charging?
For solar charging, ensure the case is placed in good direct sunlight. For USB charging, connect to a wall outlet or another device using a USB-C cable. Try a different cable, adapter, or power source, and make sure the solar panel surface is clean. The modular case model also supports Qi charging with a charger up to 2.36 inches (60mm) in diameter for the phone when the backup module is detached from the case.
Can I take an iPowerUp phone case on an airplane?
iPowerUp cases contain a lithium-polymer battery and should be carried in your carry-on luggage. Always check current airline, FAA, or TSA regulations before flying, as rules may change.
Is the iPowerUp App safe for my phone and battery?
The companion app monitors case temperature and battery status and is designed to draw very little power. You receive alerts when conditions approach low or high thresholds that may affect battery health.
Is the iPowerUp case waterproof?
iPowerUp cases are not waterproof and do not carry an IP rating for water resistance. Avoid exposure to rain, water, or high-moisture environments.
What is the environmental impact of using iPowerUp?
iPowerUp uses renewable solar energy to reduce reliance on wall charging and grid electricity. The case is made using approximately 50% post-consumer recycled plastics, and the packaging is 100% fiber-based, using up to 30% recycled fiber to help reduce environmental impact.
What is the expected life expectancy of an iPowerUp case?
The internal battery is rated for up to 300 charge cycles before noticeable efficiency loss. Actual lifespan depends on usage patterns, charging behavior, and environmental conditions.
Does iPowerUp include a warranty?
Warranty coverage details are at <add Warranty page link> or through iPowerUp support. For specific warranty terms and conditions, contact iPowerUp directly.
How do I contact iPowerUp support?
You can email contact@ipowerup.com for assistance. Support is also available on the and on the Help screen of the iPowerUp app.
Shipping & Returns
What is the order processing time?
Orders typically begin processing within 1–3 business days before shipping. Processing times may vary during high-volume periods or holidays.
What shipping options are available?
iPowerUp offers multiple shipping speeds to meet different delivery needs, including:
- Standard: 5–7 business days
- Premium Ground: 2–5 business days
- Express: 2–3 business days
- Rush: 1–2 business days
Do you ship internationally?
At this time, iPowerUp ships only within North America. International availability will be announced to subscribers and on the website as it becomes available.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and selected shipping method. The total shipping cost is displayed before you complete your order.
Do you offer free shipping?
Free shipping promotions may be offered from time to time. Any active free shipping offers will be clearly displayed on the website or at checkout.
My tracking information shows no progress. What does that mean?
Tracking updates may take 24–48 hours to appear after your order ships. In some cases, carriers may not update tracking information in real time.
How do returns work?
Returns are accepted within 30 calendar days of purchase. Items must be shipped back with the description of the reason for the return, including the company-provided RMA order number clearly marked on the package. Original packaging is desirable if available, but not required.
Who pays for return shipping?
The customer is responsible for all return shipping costs. Return shipping insurance is recommended, as iPowerUp is not responsible for lost or damaged return shipments.
Orders
How do I place an order?
Orders can be placed directly through the iPowerUp website or participating reseller partners. Select your product, add it to your cart, and complete checkout using the available payment options.
How can I check my order status?
Your order will automatically be confirmed by email upon completion. Once your order ships, you will receive a confirmation email with tracking information. You can also check your order status using the link provided in your order confirmation email.
I received an email saying my order was delivered, but I’m missing some items. What should I do?
First, check that your order was not shipped in multiple packages. If items are still missing, contact iPowerUp support at with your order number as soon as possible for assistance.
Can I cancel my order after placing it?
Once an order is placed, it can be canceled or modified within 24 hours before processing begins. Please review your order carefully before completing checkout.
Can I request a refund for a returned product?
Refunds are available for eligible returns once the product is received and processed. Refunds are issued to the original payment method, per our return policy. Need this to include “the company will test and evaluate the returned product (meets the company’s return policy) to validate the reason for return
Do you accept backorders?
Yes, backorders are accepted when indicated on the e-commerce product order pages. Product availability is also shown at the time of purchase. If an item is on backorder or temporarily unavailable, this will be clearly communicated during checkout or on the product page.
What should I do if my payment went through, but I didn’t receive an order confirmation?
Check your spam or junk folder first. If you still don’t see a confirmation email, contact iPowerUp support to verify your order status.
Consumer iPowerUp App
What does the iPowerUp app do?
The iPowerUp app is designed to free you from worrying about low phone power levels. It helps you monitor and manage your case and phone power. App-sent alerts keep you informed about low and high status levels. It tracks phone and case battery levels, case temperature, and charging activity. The app also stores up to 10 days of usage history.
Which devices does the iPowerUp app support?
The iPowerUp app is designed for both iOS (iPhone) and Android phones.
Which Languages does the iPowerUp app support?
The iPowerUp app will support English, French, Spanish, and German when launched. Additional languages supported will be added as international expansion continues.
How do I pair my iPowerUp case with the app?
Make sure Bluetooth is turned on in your phone settings. For the first time, open the iPowerUp app, tap Connect New Device, allow permissions, and select your case. You can turn your Bluetooth connection on or off by tapping the Profile icon, then tapping App Settings, then tapping the Bluetooth status button.
What should I do if my device is not found during pairing?
Close the iPowerUp app, then confirm that Bluetooth is enabled on your iPhone. Reopen the app, tap Connect New Device, click Allow, and select your device name —Or tap the Profile icon, then tap App Settings, then tap the Bluetooth status button.
Also note that the case will not appear in a list of available devices if it is already connected to another host. Disconnect from the other host first.
How does solar charging work with the app?
Solar charging begins automatically when your case is placed in good sunlight. For the fastest charging, place your iPowerUp solar case in direct sunlight and angle the solar panel toward the sun to maximize solar reception (AM1.5). Use the OLED display above the solar panel for Uno All-in-one cases, or the LED display below the solar panel for Uno and Duo Modular cases, to view real-time solar energy collection in mA (milliamperes, a measure for small electric current).
Can I manually transfer power from the case to my phone?
Yes. Press the Mode button at the bottom of the case two times quickly. This turns phone charging on or off.
How do I charge other microdevices, such as headphones, with an iPowerUp case?
Connect a USB-C cable from the iPowerUp case directly to the micro device. Note, the device must be 5V or 9V compatible.
Tips and How to Information
How to attach and detach the Uno case?
Attaching the Uno case correctly ensures proper connector alignment and reliable charging. Follow the steps below carefully to avoid damaging the connector or phone.
To attach the case:
- Insert the bottom of the phone 1–2 inches from the bottom of the case cavity.
- Slide the phone downward toward the connector, or connector opening, using two thumbs.
- Once the connector is fully engaged, push the phone’s top corners down into the case.
To detach the case:
- Push down on the case’s top corners with two thumbs.
- Pull the phone upward to free the top of the phone from the case.
- With a thumb, slide the phone toward the case top to disengage the USB connector.
- Lift the phone out of the case.
How to solar-charge the case?
Solar charging begins automatically when the case is placed in good sunlight. For best results:
- Place the case in direct sunlight.
- Adjust the direction and the angle to capture the strongest sunlight.
- Watch the OLED mA display on an Uno case or the Yellow LEDs on a Uno/Duo Module to confirm optimal positioning.
FYI:
The case communicates with your phone via Bluetooth up to 30 feet (10 meters). So, the case can charge in the sun while you use your phone in the shade. The case will notify you if temperature levels become unhealthy and when battery levels approach a full charge.
Case battery charging with a USB-C cable.
When sunlight is unavailable, the case can be charged using a USB-C cable. This provides a reliable alternative utility charging method for indoor or nighttime use.
To charge using USB-C:
- Connect a USB-C cable to the case
- Plug the other end into an AC/DC adapter or a backup battery bank
How to avoid overheating your phone or case?
High temperatures can damage the battery and reduce long-term performance. The app actively monitors temperature and sends an alert to help you prevent this.
If overheating alerts appear:
- Remove the case from direct sunlight
- Allow the case to cool naturally
- Check real-time case temperature on the app home screen
Warning: On days above 90° F (32 C), the solar panel could become hot. Please keep it away from children.
How the standard app works?
The iPowerUp App exists to free you from thinking about your phone’s power levels. The iPowerUp app is designed to both reduce battery anxiety and maintain long-term battery life. It provides real-time monitoring and alerts for critical conditions, preventing unhappy surprises.
The app performs four primary functions:
- Monitors phone battery level and charging status
- Monitors the case battery level and charging status
- Monitors case temperature and alerts when unhealthy
- Tracks 10 days of usage history for insight into charging patterns
For the best battery performance
- Keep battery levels between 20% and 80%
- Avoid frequent battery levels below 20% or charging above 90%
- Consistent battery levels in the 20% to 80% range help extend battery lifespan and performance
Preserve battery life
- Avoid temperatures below 32°F (0°C) and above 104°F (40°C)
- Extreme heat or cold can permanently reduce battery capacity and efficiency
How long does a solar charge take?
Solar charging speed depends on the strength of the sunlight and environmental conditions. Usage examples below reflect typical scenarios.
- 1 hour of strong sunlight typically provides 2 or more hours of common phone use
- 4–6 hours of constant sunlight typically provides a full case battery charge
Results vary by case model and local environmental factors.
How long does a typical cable charge take?
Cable charging times are still being finalized. Final values will be confirmed after production testing. Charging speed will depend on the power adapter used.
How many times can I charge my phone?
The case contains a top-tier Class A battery built for longevity. It is rated for up to 300+ charge cycles. After this point, battery efficiency may gradually decrease.
For the best solar energy collection?
- Solar charging works in most daylight conditions
- The strongest sunlight is typically at midday, when there is no atmospheric interference (clouds, trees, etc.)
- Point the case directly at the sun and angle it at an average of 45°. Move the case once an hour to maintain the optimal incidence angle of light
Best iPowerUp app settings
- Battery alerts are sent at: 1%, 5%,10%, 20%, 80%, 90%, 95% and 100%.
- Temperature alerts are sent at: 32°, 37°, 99°, 104°F (0°, 3°, 35°, 40°C)
- Avoid operating below or above 32°–104°F (0°–40°C)
Mode Button (Multi-mode functions)
The Mode button controls multiple case functions depending on press frequency and duration.
- 1 quick press: Toggle solar display light or LEDs on/off
- 2 quick presses: Toggle phone charging on/off
- 3-second press: Begins Bluetooth pairing
- 10-second press: Powers down the case PC board
- 20-second press: Resets the case and App